Hey, the latest and greatest in the Free people and their quest to have the worst customer service EVER.
So, I was wearing my Jeffrey Campbell sandals the other day for the 2nd time and this happened. Seriously.
I’ve contacted Free People, but since it’s been more than 30 days, I have to pay my own shipping to send the shoes back:
You are welcome to return or exchange any unworn, unwashed or defective merchandise. Returns made after 30 days, will be refunded in the form of an e-merchandise credit, sent via email. If the item you’re returning is a gift, a standard gift card will be sent to the shipping address.
If you require additional assistance or have any other questions, please do not hesitate to contact us at firstname.lastname@example.org.
Please include this email with your reply.
Yes, I definitely want to pay $30-40NZD to ship the shoes back to you, only to get a merchandise credit for the original price of the shoes (<$100NZD). So that I can pay even more in shipping to get some more of your overpriced product and another dose of terrible customer service.
Fortunately, I have a good shoe repair shop who I’m sure will slap some glue on that baby for a fraction of the price. I’m practical like that.
But I’m still annoyed. Way to stand behind your product, Free People. With your ridiculously over inflated prices, I would have expected better (service, quality goods, pretty much everything).